Overall, I enjoyed my stay at Hotel Matterhornblick, particularly the clean and cozy room with a lovely view of the Matterhorn. However, the negative experience with the rude owner at check-in really put a damper on my experience. The friendly staff, nice spa facilities, and reasonable breakfast were highlights that made up for some of the shortcomings.
Rooms
8.0
My room was cozy, comfortable, and clean, offering a amazing view of the Matterhorn. It was a bit small and had a lower ceiling, but it was still a lovely place to rest.
Service
5.0
While most of the staff were friendly and helpful, my check-in experience with the owner was quite unpleasant. His rude demeanor overshadowed the otherwise positive interactions I had with the other staff members.
Location
10.0
The hotel's location was perfect—just a short walk from the train station and right in the center of Zermatt. Everything I needed was easily accessible, yet the hotel itself felt peaceful at night.
Dining
6.0
Breakfast was decent with usual Swiss offerings, though it could've been better. Having a hot kitchen for fresh eggs would have made a big difference.
Facilities
8.0
The spa facilities were nice, with a jacuzzi and steam room adding a touch of relaxation after a long day. However, it would have been even better with more secure luggage storage options.
Steve
United States,
December
2024
7.0/10
My stay at Hotel Matterhornblick was enjoyable overall, primarily due to its fantastic location and friendly service. I loved the amazing views of the Matterhorn from my room, and the breakfast options were quite satisfying. However, there were a few drawbacks, like occasional issues with shower water and limited early morning options for breakfast.
Rooms
8.0
My room was spacious and comfortable, complete with a balcony that offered excellent views over the town and the Matterhorn. However, the bathroom door didn't close properly, which was a bit frustrating.
Service
10.0
The service was welcoming from the start, especially with Sophia at the front desk who greeted us with a smile. The staff's no-problem attitude really enhanced my experience.
Location
9.0
The hotel's central location in Zermatt was perfect, just a short walk to the main attractions and ski lifts. It made getting around very convenient.
Dining
7.0
Breakfast was good with a nice variety of basic options, but it would have been nice to have some hot food available, like eggs or bacon.
Facilities
7.0
The amenities were decent, with a nice lounging area and clean common spaces. However, there could have been better toiletries provided, which is surprising given the cost of the stay.
Nina
United States,
December
2024
7.2/10
I had a good stay at Hotel Matterhornblick, where the location was perfect, just a short walk from the main street and ski lifts. The room was spacious and comfortable, with a stunning view of the Matterhorn. The breakfast was a highlight with a fantastic assortment of options. However, I found the lack of a minibar in the room a bit disappointing. Overall, it was an excellent experience in a charming hotel. 🌄😊
Rooms
9.0
The room and bathroom were both spacious and very comfortable. I enjoyed the beautiful wood furniture and the balcony view of the Matterhorn.
Service
10.0
The service was excellent; from the warm welcome at the front desk to the friendly breakfast staff, their positive energy truly enhanced my experience.
Location
10.0
The hotel's location was fantastic, close to the train station and midway between the two slope access stations, making it very convenient.
Dining
10.0
Breakfast was wonderful with plenty of choices that catered to all tastes, served in a relaxing and well-furnished dining room.
Facilities
9.0
The facilities were great, including a lovely spa that was a welcome treat after a day outdoors and a laundry service that was very convenient.
Robert
United States,
December
2024
6.8/10
My stay at Hotel Matterhornblick was a mixed bag. The location was fantastic, just a short walk from the train station and close to the main attractions. The spa was an excellent way to unwind after a long day. However, the service was hit or miss; while most staff were friendly, the owner's attitude was quite off-putting, which marred my experience.
Rooms
8.0
I stayed in a twin room with a balcony. The room was clean, cozy, and had a modern bathroom. I appreciated the good storage, but there was a slight issue with lighting, and the balcony could have had a table for relaxation.
Service
5.0
While many staff members were polite and helpful, the owner's rude demeanor really stood out. I felt disappointed when I asked for a coffee before check-in and received an unpleasant response. It overshadowed the otherwise nice service from the rest of the team.
Location
10.0
The location couldn't be better—just a minute's walk to the shuttle and a 10-minute walk to the gondola. It felt calm and peaceful yet was close enough to access restaurants and shops easily.
Dining
7.0
Breakfast was decent, with a selection of breads, cheeses, and fruits. However, I wished for a hot food option to kickstart my ski days. Still, the dining area was pleasant and had a nice atmosphere.
Facilities
8.0
The spa facilities were a great addition to my stay, spacious and clean, perfect for winding down. I did appreciate the laundry service, which was very convenient.
Paul
United States,
November
2024
7.0/10
My stay at Hotel Matterhornblick was mostly wonderful. though there were some bumps along the way. The hotel has an excellent location just a short walk from the main street, which made exploring Zermatt easy. I particularly enjoyed the spa facilities that provided a relaxing end to my days. However, my experience was somewhat marred by an unpleasant interaction with one of the owners at check-in, which was disappointing.
Rooms
10.0
I stayed in a studio apartment that was beautifully clean, well-equipped, and perfect for self-catering. The size was just right for two people, and the balcony offered lovely views.
Service
7.0
While most of the staff were friendly and attentive, my experience with the owner at check-in was quite negative. However, the breakfast staff had such a positive attitude that it really brightened my mornings.
Location
10.0
The location of the hotel is ideal, being centrally located yet quiet. It was only a short 15-minute walk from the station, and close to various restaurants and cafes.
Dining
10.0
Breakfast was plentiful with a variety of fresh options, including breads, fruits, and cheeses, which I thoroughly enjoyed. It set a nice tone for the day ahead.
Facilities
9.0
The spa facilities were one of the highlights of my stay—spacious and clean, making it a great place to unwind after a day out. The hotel also offered convenient amenities like laundry service.
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